Desi69 Privacy Policy – Our Commitment to Keeping Your Data Safe

1 Scope & Applicability

Welcome to the Privacy Policy of Desi69 (desi69.ws). This policy explains how we — the Desi69 online gaming platform — collect, store, use, and protect your personal information.

This Privacy Policy applies to the Desi69 website, mobile application, and all related services. By using our platform, you agree to this policy. We place the highest priority on user privacy and are committed to protecting it.

If you have any questions about this policy, please contact our support team directly. Desi69 is committed to handling your data with full transparency and openness.

2 What Information Do We Collect?

Desi69 collects two types of information: what you choose to provide directly, and what is gathered automatically as you use the platform.

Desi69 collects only the data that is necessary. We do not collect any unnecessary or excessive personal information.

3 How Is Information Collected?

Desi69 collects your information through several methods, each of which is fully transparent and based on your consent.

• Registration Form: Information you voluntarily provide when creating your account.
• Login Activity: Device and IP information is automatically recorded at each session.
• Payment Processing: Transaction details are recorded at the time of deposits and withdrawals.
• Customer Support: When you contact support, your conversation may be recorded.
• Cookies & Tracking: Website browsing behaviour is collected via cookies.
• KYC Process: Documents uploaded during identity verification.

4 How Is Your Information Used?

Desi69 uses your information solely for specific, legitimate purposes. We never sell your data to advertisers or use it for anything unnecessary.

1. Account Management: For creating, verifying, and managing your account.
2. Payment Processing: To process deposits and withdrawals securely.
3. Fraud Prevention: To detect and prevent suspicious activity.
4. Service Improvement: To improve your experience on the platform.
5. Legal Compliance: To meet the requirements of government and regulatory authorities.
6. Contact: To send you important notices and updates.
7. Personalized Experience: To suggest games and offers tailored to your preferences.

Desi69 will never send you marketing or promotional messages without your consent. You can withdraw from marketing communications at any time.

5 Data Sharing Policy

Desi69 does not share your data with third parties — except in the following limited circumstances:

• Payment Processors: Necessary information may be shared with bKash, Nagad, or Rocket to process transactions.
• Legal Obligations: We may be required to disclose information under a court order or government directive.
• Fraud Prevention: Limited data may be shared to prevent fraud or irregularities.
• Business Partners: Only the necessary information is shared with game providers.

6 Cookie Policy

Desi69 uses cookies on its website and app. Cookies are small files stored in your browser that help enhance your browsing experience.

• Essential Cookies: Required to maintain your login session and ensure account security.
• Performance Cookies: To analyse which sections of the site receive the most traffic.
• Functionality Cookies: To remember your language and preferences.
• Analytics Cookies: To understand user behavior and improve our services.

You can disable cookies at any time through your browser settings. However, disabling certain cookies may cause some site features to not function properly.

7 Data Security Measures

Desi69 uses industry-standard technology to protect your personal information. Our multi-layered security system keeps your data safe at all times.

• 256-bit SSL Encryption: All data transfers take place over encrypted channels.
• Two-Factor Authentication (2FA): An extra layer of security for your account.
• Firewall Protection: Robust firewalls to block unauthorized access.
• Regular Security Audits: Regular system audits conducted by independent external experts.
• Data Masking: Sensitive information is masked whenever it is displayed.
• Secure Servers: Data is stored in secure data centers.

That said, please remember that no online platform can guarantee 100% security. Keep your password confidential and contact us immediately if you notice anything suspicious.

8 Your Rights

You have several important rights regarding your personal data on Desi69. We respect these rights and have made them easy to exercise.

• Right to Access: You have the right to know what personal information we hold about you.
• Right to Rectification: You may request corrections if any of your information is inaccurate.
• Right to Erasure: You may request the deletion of your data once the relevant conditions are met.
• Right to Restrict Processing: You can restrict the use of your data for specific purposes.
• Right to Opt Out of Marketing: You can opt out of promotional messages at any time.
• Data Portability: You may request a copy of your personal data at any time.

9 Minor Protection

Desi69 is intended strictly for users aged 18 and above. We do not knowingly collect personal information from minors under any circumstances.

If we have reason to believe someone under the age of 18 has registered, we will immediately suspend the account and delete all associated information.

10 Policy Changes & Communication

Desi69 may update this Privacy Policy from time to time. For any significant changes, we will notify you by email or via an in-platform notification. Continued use of Desi69 after any changes will be considered as your acceptance of the updated policy.

Always check the "Last Updated" date at the top of the page to make sure you're reading the latest version.

For any questions or concerns about this Privacy Policy, or to exercise your data rights, please contact us through the following:

• Email: support@desi69.ws
• Live Chat: Via the live chat button on the website (24/7)
• Support Ticket: Directly from your account dashboard